Overview
Achilles provides performance feedback tools to help both buyers and suppliers. Buyers can be asked to rate their suppliers, and vice versa. The two parties are working together to identify opportunities for improvement and to provide positive feedback when the relationship is working well. This can be done as often as required.
Background
For both Buyers and Suppliers – the use of an independently scored, industry agreed and standardised performance feedback system provides an excellent springboard for improvement.
Buyers often struggle to differentiate between suppliers who are qualified to provide a product or service. They are also challenged to continuously set and monitor performance metrics. Performance Feedback helps to address this and future products that Achilles may develop to allow Buyers to enter bespoke performance criteria will also support this product.
Performance Feedback collects feedback on an on-going basis to allow Buyers to differentiate between suppliers based on their performance on contract execution.
Buyers wish to work with their suppliers to make the relationships work and need an independent tool to allow this to flourish.
Buyers and Suppliers would like to benchmark performance across the industry but require a standard method of evaluation. Benchmarking is a key associated product to extract the full value from performance feedback.
Achilles provides such a tool to the Achilles communities.
Key features
- 2 way performance feedback mechanism
- Collection of rating information against standard scales
- Sharing of approved rating information across the community
- Feedback about Suppliers must be approved by them before availability to other buyers
- Inclusion of benchmarking graphs allow within industry comparisons for Suppliers and Buyers.
Key benefits
- Buyers view of performance feedback information is not limited to their own suppliers
- Two way feedback with suppliers using a simple online tool
- Develop suppliers through continuous improvement
- Use performance information as a criteria when searching for new suppliers
- All supplier information managed in a single location
- Benchmark information against the market.
Find out how your company could benefit from Achilles’ Performance feedback services, by contacting us today