These are the KPIs you can measure as a Club member:
Headline Project Questionnaire for New Build, Housing Refurbishment and Planned Works and Demonstration Projects:
KPI.1 Commissioning Client Satisfaction - Product
KPI.2 Commissioning Client Satisfaction – Overall Service
KPI.3 Resident Satisfaction¹ – Product
KPI.4 Resident Satisfaction²– Overall Service
KPI.5 Defects
KPI.6 Predictability Cost – Design
KPI.7 Predictability Cost -Construction
KPI.8 Predictability Time - Design
KPI.9 Predictability Time -Construction
KPI.10 Safety
KPI.11 Construction Cost ³
KPI.12 Construction Time ³
KPI.13 Profitability
KPI.14 Productivity
KPI.15 Impact of the Environment - Product
KPI.16 Impact of the Environment - Construction Process
¹ New Build and Housing Refurbishment and Planned Works only
² New Build only
³ New Build and Demonstration Project only
Additional Housing Specific KPIs
KPI.1 Predictability Time - Planning
KPI.2 Predictability Time -Detailed Design
KPI.3 Predictability Time - Design and Construction
KPI.4 Defects Liability / Making Good index
KPI.5 Final Account / Practical Completion index
KPI.6 Predictability Cost - Detailed Design
KPI.7 Predictability Cost - Design and Construction
KPI.8 Price per square metre
KPI.9 Number of rework items(Monthly)
KPI.10 Number of change orders (Monthly)
KPI.11 Defects rating (Monthly)
KPI.12 Defects during Defects Liability Period (Monthly)
KPI.13 Waste (Monthly)
Additional Environmental KPIs
KPI.1 Impact on the Environment –Product and Construction Process
KPI.2 Energy Use (Designed) - Product
KPI.3 Energy Use - Construction Process
KPI.4 Mains Water Use (Designed) - Product
KPI.5 Mains Water Use –Construction Process
KPI.6 Waste – Construction Process
KPI.7 Commercial Vehicle Movements - Construction Process
KPI.8 Impact on Biodiversity – Product and Construction Process
KPI.9 Area of Habitat treated/Retained - Product
KPI.10 Whole Life Performance - Product
Organisational KPIs - Housing Repairs
KPI.1 Commissioning Client Satisfaction - Product
KP1.2 Commissioning Client Satisfaction – Overall Service
KPI.3 Resident Satisaction – Product
KPI.4 Resident Satisfaction – Overall Service
KPI.5 Quality/Defects - Recalls
KPI.6 Quality/Defects - Inspections
KPI.7 Cost - Management
KPI.8 Cost - Repairs
KPI.9 Time - Repairs
KPI.10 Time - Appointment Kept
KPI.11 Safety
KPI.12 Profitability
KPI.13 Productivity
Housing Voids
KPI.1 Commissioning Client Satisfaction - Product
KP1.2 Commissioning Client Satisfaction – Overall Service
KPI.3 Resident Satisfaction – Product
KPI.4 Quality/Defects - Recalls
KPI.5 Quality/Defects - Inspections
KPI.6 Cost - Rent Loss
KPI.7 Time - Re-let
KPI.8 Safety - Main Contractor
KPI.9 Safety - Commissioning Client
KPI.10 Profitability
KPI.11 Productivity
Respect of People
KPI.1 Employee Satisfaction
KPI.2 Staff Turnover
KPI.3 Sickness Absence
KPI.4 Safety
KPI.5 Working Hours
KPI.6 Qualifications and Skills
KPI.7 Equality and Diversity
KPI.8 Training
KPI.9 Pay
KPI.10 Investors in People